Privacy Policy

This Privacy Policy explains how Nelson Roof Contracting (“we,” “us”) collects, uses and protects information when you visit our website, call us, speak with our AI receptionist, or contact us by text or email.

Information we collect

We collect the information you choose to give us when you call our office or 24/7 Line, speak with our AI receptionist, submit our estimate request form, or email or text us. This may include your name, phone number, email address, property address, and details about your roofing project. Calls to our AI receptionist may be recorded and transcribed so we can follow up on your request. Like most websites, our hosting provider may also log basic technical data such as IP address, browser type and pages visited.

How we use your information

• To respond to your inquiry and schedule estimates, inspections and work
• To send appointment reminders, project updates and other service-related notifications
• To operate, maintain and improve our website and services
• To comply with legal obligations

How we share information

We do not sell your personal information. We share it only with service providers who help us operate our business (for example, phone, messaging, email and website hosting providers), who may use it only to provide those services to us, or when required by law.

SMS / text messaging

If you provide your mobile number and agree to receive text messages, Nelson Roof Contracting may send you texts related to your inquiry or project, such as lead follow-ups, appointment confirmations and reminders, and service notifications.

• No sharing of mobile information. Mobile numbers and SMS opt-in data and consent are not shared with, sold, or rented to third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers (such as our messaging platform) only to deliver messages to you.
• Message frequency varies based on your inquiry and project.
• Message and data rates may apply.
• Opt out: reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further texts unless you opt in again.
• Help: reply HELP for help, or contact us at (361) 683-1733 or roofcontract@yahoo.com.
• Carriers are not liable for delayed or undelivered messages.

Data security and retention

We use reasonable measures to protect your information and keep it only as long as needed for the purposes above or as required by law. No method of transmission or storage is completely secure.

Your choices

You may ask us to update or delete your contact information, or stop contacting you, at any time using the details below.

Children

Our services are not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

Contact us

Nelson Roof Contracting
5233 IH 37 Ste. C-15, Corpus Christi, TX 78408
Phone: (361) 683-1733
Email: roofcontract@yahoo.com

See also our Terms of Service.